Terms and ordering conditions

Last updated 4 August 2026

1. About us

This site is operated by STILLPOUR COFFEE PTY LTD, ABN 61 249 118 073, of 34 Gamon Street, Seddon VIC 3011.

2. Website content

Coffee lists change weekly and prices may change without notice. Tasting notes describe what our table found and are not a guarantee of what you will taste. Photographs and text on this site remain our property.

3. Orders

An order is accepted when we email a dispatch confirmation, not when payment is taken. If a lot sells out between your order and roast day we will offer a substitution or a refund; we do not substitute without asking.

4. Roast and dispatch

We roast on Tuesday and Friday. Orders placed after noon on Thursday are roasted the following Tuesday. Bags are posted within 24 hours of roasting. Delivery times are Australia Post's and are outside our control.

5. Subscriptions

• Subscriptions renew automatically at the interval chosen until paused or cancelled.
• Changes take effect if made at least 48 hours before the next dispatch.
• Cancelling stops future dispatches; it does not refund a bag already roasted and packed.

6. Returns

Coffee is a perishable food product and cannot be returned once opened. If a bag arrives damaged, stale beyond its roast date, or is not what you ordered, tell us within 7 days and we will replace it or refund it. This sits alongside your rights under the Australian Consumer Law, which are not excluded by anything in these terms.

7. Wholesale

Wholesale accounts operate on separate written terms covering minimum volumes, equipment loans, calibration visits and 30-day invoicing. Where those terms conflict with this page, the account terms apply.

8. Liability

Our liability for any claim connected with an order is limited, to the extent permitted by law, to replacing the goods or refunding the price paid.

9. Governing law

These terms are governed by the law of Victoria, Australia.